Transaction Enquiry - FAQs
We've pulled together the answers to the questions we're being asked by our customers about their transactions. If you need more information then our friendly customer service team are available on week days on 137 377.
How do I check my loan balance/monthly payment?
How do I change my personal details?
Can I get an interim statement?
What do I do if I have a transaction enquiry?
Will you ever call me directly?
If you took out your loan directly through us, via a broker, or through one of our funding partners, we may contact you from time to time to discuss your account. The phone number we’ll use to call you, or ask you to call us back on is (02) 7227 1535.
If you need to talk with us, our customer service team are available at 137 377 - Monday to Friday from 8:00am to 6:00pm (AEST/AEDT).
Want to find out where you stand?
Need some help with managing your loan?
Our resources are here to guide you through the process, decipher all that jargon and lend a little helping hand.
Information provided is factual information only and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.
All applications for credit are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply.
Pepper Money Personal Loans is a brand of Pepper Money Limited. Credit is provided by Now Finance Group Pty Ltd, Australian Credit Licence Number 425142 as agent for NF Finco 2 Pty Limited ACN 164 213 030. Personal information for Pepper Money Personal Loans is collected, used and disclosed in accordance with Pepper’s Privacy Policy & the credit provider’s Privacy Policy.
Pepper Money Limited ABN 55 094 317 665; AFSL 286655; Australian Credit Licence 286655 (“Pepper”). All rights reserved. Pepper is the servicer of home loans provided by Pepper Finance Corporation Limited ABN 51 094 317 647. Pepper Asset Finance Pty Limited ACN 165 183 317 Australian Credit Licence 458899 is the credit provider for asset finance loans.
Pepper and the Pepper Money logo are registered trademarks of Pepper Group Assets (Australia) Pty Limited and are used under licence.
